Index Of The Call 2020 〈Mobile〉
Listed as a major 2020 release under the Korean Film Council (KOFIC) database. Key Awards & Recognition
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| Metric | 2020 Result | Target | Index Weight | Status | |----------------------------|------------------|------------|----------------|-------------| | Average Response Time | 24 seconds | ≤30 sec | 25% | ✅ Exceeded | | Call Abandonment Rate | 3.8% | ≤5% | 20% | ✅ Exceeded | | First Call Resolution (FCR) | 78.5% | 75% | 30% | ✅ Met | | Customer Satisfaction (CSAT) | 4.6 / 5.0 | ≥4.5 | 15% | ✅ Exceeded | | Call Volume Accuracy | 99.1% | 98% | 10% | ✅ Exceeded | It costs less than a sandwich, supports independent