Command Prompt not elevated or insufficient NTFS permissions. Fix: Right-click Command Prompt → Run as Administrator. Also verify the Services folder has proper SYSTEM access.
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools 32-bit systems:
If you’ve lost access to your Symantec Endpoint Protection Manager (SEPM) 14 console, finding a download for is likely your first priority. However, for SEPM version 14.x and newer, Symantec has largely phased out this tool from the default installation and public download links in favor of more secure email-based recovery. Where is resetpass.bat Located? Command Prompt not elevated or insufficient NTFS permissions
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
This variant writes the new password to a text file instead of displaying it on screen – useful for logging or automation: if you are running SEPM 14
Since the batch file is likely missing, you should follow these supported steps to regain access: 1. Use the "Forgot your password?" Link This is the primary method for version 14. Open the logon screen. Click Forgot your password? . Enter the User Name (usually "admin").
tool was the go-to "skeleton key" for administrators. However, if you are running SEPM 14, you may have noticed it’s no longer sitting in its usual folder. resetpass.bat In older versions of SEPM (12.1 and lower), the resetpass.bat tool was pre-installed in the following default locations: 64-bit systems: for SEPM version 14.x and newer
Missing or corrupted resetpass.jar file in the same directory. Fix: Re-run the SEPM installer and choose "Repair". Never copy JAR files from the internet.