Use the built-in tools to stop and restart all Trend Micro components, which often fixes executable glitches. Is ListDeviceInfo.exe Safe or a Virus?
Download the official removal tool from the Trend Micro Support Portal .
Running the Device List Tool - Trend Micro Online Help Center
Specifically, this executable is often utilized during the installation or update process to:
When adding devices to an approved list, you should never guess the Vendor or Serial ID. An exact match for all three fields (Vendor, Model, and Serial ID) is usually required for the exception to work; if any value is incorrect, the device will likely still be blocked.
The tool only runs on Windows . If you are a Mac user, you must use a Windows machine to scan the device and retrieve its information.
listdeviceinfo.exe is a legitimate utility distributed by Trend Micro (often via support tools or diagnostic bundles). However, its ability to enumerate detailed system information – and the fact that adversaries can download it on-demand – makes it a potential living-off-the-land (LotL) artifact. This paper examines where and how the binary is downloaded, what data it collects, and how defenders can distinguish between administrative use and malicious misuse.